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org/setting-the-standard-for-school-customer-service-12850971?e=3D3a86b6e96d= ) https://schoolcustomerservice.org/home?utm_source=3Dmailchimp&utm_medium= =3Demail&utm_campaign=3Dwelcome_sequence&utm_content=3D01_button Hello=2C Every day=2C families and staff form impressions of your district=E2=80=94= sometimes from just one phone call=2C email=2C or hallway interaction. Sm= all missteps can ripple through your schools=2C affecting trust=2C engagem= ent=2C and overall culture. At AASCS=2C we=E2=80=99ve designed Customer Se= rvice Training programs to equip your team to turn these everyday interact= ions into trust-building moments. Online Training & Certification Practical=2C self-paced learning your staff can complete anytime: * Build confidence handling real school interactions * Scenarios=2C exercises=2C and videos for hands-on practice * Earn professional development credits * Prepare for critical incidents Live Training Three half-day courses that build skills step by step: * Customer Service 101: Fundamentals & practical exercises (face-to-face= =2C phone=2C email) * Customer Service 201: Hands-on practice with real scenarios and challeng= ing interactions * Customer Service 301: First impressions=2C reputation management=2C cris= is communications=2C multicultural service Districts that invest in training often see: * Increased staff confidence and morale * More positive parent and student interactions * Stronger adherence to service standards district-wide * Enhanced trust and support from families and community Quick Leadership Challenge This Week Take 5 minutes to recognize excellent service=E2=80=94 send a quick email= =2C text=2C or in-person shout-out to a staff member who delivered excepti= onal service to a family or student. Small acknowledgments reinforce posit= ive behaviors=2C boost morale=2C and support lasting cultural change. =F0=9F=91=89 Ready to see what training could do for your team? Explore Training Options (https://schoolcustomerservice.org/training-enrol= lment?utm_source=3Dmailchimp&utm_medium=3Demail&utm_campaign=3Dwelcome_seq= uence&utm_content=3Dcta_button) Not sure where to begin? We get it. Every district is different=2C and we= =E2=80=99re here to help you take the first step toward better service cul= ture. Let=E2=80=99s schedule a short call to review your current practices= =2C identify opportunities=2C and map out a plan for stronger service cult= ure. Schedule Your Complimentary Call (https://calendly.com/casey-aascs/online-= training-information?utm_source=3Dmailchimp&utm_medium=3Demail&utm_campaig= n=3Dwelcome_sequence&utm_content=3D02_body) Best=2C Casey Nash President American Association of School Customer Service =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D ** Website (https://schoolcustomerservice.org/home?utm_source=3Dmailchimp&= utm_medium=3Demail&utm_campaign=3Dwelcome_sequence&utm_content=3D01_footer= ) ** LinkedIn (https://www.linkedin.com/company/american-association-of-scho= ol-customer-service?utm_source=3Dmailchimp&utm_medium=3Demail&utm_campaign= =3Dwelcome_sequence&utm_content=3D01_footer) Copyright =C2=A9 2025 American Association of School Customer Service=2C A= ll rights reserved. You are receiving this email because you opted in via our website. Our mailing address is: American Association of School Customer Service 714 Rollerton Rd #404 Charlotte=2C NC 28205 USA Want to change how you receive these emails? 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=09=09.mcnBoxedTextContentContainer .mcnTextContent=2C.mcnBoxedTextContent= Container .mcnTextContent p{ =09=09=09font-size:14px !important; =09=09=09line-height:100% !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09#templatePreheader{ =09=09=09display:block !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09#templatePreheader .mcnTextContent=2C#templatePreheader .mcnTextCont= ent p{ =09=09=09font-size:14px !important; =09=09=09line-height:100% !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09#templateHeader .mcnTextContent=2C#templateHeader .mcnTextContent p{ =09=09=09font-size:16px !important; =09=09=09line-height:100% !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09#templateBody .mcnTextContent=2C#templateBody .mcnTextContent p{ =09=09=09font-size:16px !important; =09=09=09line-height:100% !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09#templateFooter .mcnTextContent=2C#templateFooter .mcnTextContent p{ =09=09=09font-size:14px !important; =09=09=09line-height:100% !important; =09=09} }</style></head> <body style=3D"height: 100%;margin: 0;padding: 0;width: 100%;-ms-text-= size-adjust: 100%;-webkit-text-size-adjust: 100%;background-color: #FAFAFA= ;"> <!-- --> <!--[if !gte mso 9]><!----><span class=3D"mcnPreviewText" style= =3D"display:none; font-size:0px; line-height:0px; max-height:0px; max-widt= h:0px; opacity:0; overflow:hidden; visibility:hidden; mso-hide:all;">Give= staff the tools and confidence to deliver excellent service daily.</span>= <!--<![endif]--> <!-- --> <center> <table align=3D"center" border=3D"0" cellpadding=3D"0" cellspa= cing=3D"0" height=3D"100%" width=3D"100%" id=3D"bodyTable" style=3D"border= -collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-s= ize-adjust: 100%;-webkit-text-size-adjust: 100%;height: 100%;margin: 0;pad= ding: 0;width: 100%;background-color: #FAFAFA;"> <tr> <td align=3D"center" valign=3D"top" id=3D"bodyCell" st= yle=3D"mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-te= xt-size-adjust: 100%;height: 100%;margin: 0;padding: 0;width: 100%;border-= top: 0;"> <!-- BEGIN TEMPLATE // --> <table border=3D"0" cellpadding=3D"0" cellspacing= =3D"0" width=3D"100%" style=3D"border-collapse: collapse;mso-table-lspace:= 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-ad= just: 100%;"> <tr> <td align=3D"center" valign=3D"top" id=3D"= templatePreheader" style=3D"background:#FAFAFA none no-repeat center/cover= ;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-siz= e-adjust: 100%;background-color: #FAFAFA;background-image: none;background= -repeat: no-repeat;background-position: center;background-size: cover;bord= er-top: 0;border-bottom: 0;padding-top: 9px;padding-bottom: 9px;"> <!--[if (gte mso 9)|(IE)]> <table align=3D"center" border=3D"0" c= ellspacing=3D"0" cellpadding=3D"0" width=3D"600" style=3D"width:600px;"> <tr> <td align=3D"center" valign=3D"top" wi= dth=3D"600" style=3D"width:600px;"> <![endif]--> <table align=3D"center" border=3D"0" c= ellpadding=3D"0" cellspacing=3D"0" width=3D"100%" class=3D"templateContain= er" style=3D"border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rsp= ace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;max-wid= th: 600px !important;"> <tr> <td valign=3D"top" class=3D"pr= eheaderContainer" style=3D"mso-line-height-rule: exactly;-ms-text-size-adj= ust: 100%;-webkit-text-size-adjust: 100%;"><table border=3D"0" cellpadding= =3D"0" cellspacing=3D"0" width=3D"100%" class=3D"mcnTextBlock" style=3D"mi= n-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rs= pace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"> <tbody class=3D"mcnTextBlockOuter"> <tr> <td valign=3D"top" class=3D"mcnTextBlockInner" style=3D"paddin= g-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webki= t-text-size-adjust: 100%;"> =09<!--[if mso]> =09=09=09=09<table align=3D"left" border=3D"0" cellspacing=3D"0" cellpaddi= ng=3D"0" width=3D"100%" style=3D"width:100%;"> =09=09=09=09<tr> =09=09=09=09<![endif]--> =09=09=09 =09=09=09=09<!--[if mso]> =09=09=09=09<td valign=3D"top" width=3D"600" style=3D"width:600px;"> =09=09=09=09<![endif]--> <table align=3D"left" border=3D"0" cellpadding=3D"0" cells= pacing=3D"0" style=3D"max-width: 100%;min-width: 100%;border-collapse: col= lapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 10= 0%;-webkit-text-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mc= nTextContentContainer"> <tbody><tr> <td valign=3D"top" class=3D"mcnTextContent" style= =3D"padding: 0px 18px 9px;text-align: center;mso-line-height-rule: exactly= ;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: bre= ak-word;color: #656565;font-family: Helvetica;font-size: 12px;line-height:= 150%;"> <a href=3D"https://mailchi.mp/schoolcustomerse= rvice.org/setting-the-standard-for-school-customer-service-12850971?e=3D3a86b6e96d" target=3D"_blank" style=3D"mso-line-height-rule: exactly;-ms-text-= size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #656565;font-weigh= t: normal;text-decoration: underline;">View this email in your browser</a> </td> </tr> </tbody></table> =09=09=09=09<!--[if mso]> =09=09=09=09</td> =09=09=09=09<![endif]--> =09=09=09=09<!--[if mso]> =09=09=09=09</tr> =09=09=09=09</table> =09=09=09=09<![endif]--> </td> </tr> </tbody> </table></td> </tr> </table> <!--[if (gte mso 9)|(IE)]> </td> </tr> </table> <![endif]--> </td> </tr> <tr> <td align=3D"center" valign=3D"top" id=3D"= templateHeader" style=3D"background:#FFFFFF none no-repeat center/cover;ms= o-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-a= djust: 100%;background-color: #FFFFFF;background-image: none;background-re= peat: no-repeat;background-position: center;background-size: cover;border-= top: 0;border-bottom: 0;padding-top: 9px;padding-bottom: 0;"> <!--[if (gte mso 9)|(IE)]> <table align=3D"center" border=3D"0" c= ellspacing=3D"0" cellpadding=3D"0" width=3D"600" style=3D"width:600px;"> <tr> <td align=3D"center" valign=3D"top" wi= dth=3D"600" style=3D"width:600px;"> <![endif]--> <table align=3D"center" border=3D"0" c= ellpadding=3D"0" cellspacing=3D"0" width=3D"100%" class=3D"templateContain= er" style=3D"border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rsp= ace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;max-wid= th: 600px !important;"> <tr> <td valign=3D"top" class=3D"he= aderContainer" style=3D"mso-line-height-rule: exactly;-ms-text-size-adjust= : 100%;-webkit-text-size-adjust: 100%;"><table border=3D"0" cellpadding=3D= "0" cellspacing=3D"0" width=3D"100%" class=3D"mcnImageBlock" style=3D"min-= width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspa= ce: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"> <tbody class=3D"mcnImageBlockOuter"> <tr> <td valign=3D"top" style=3D"padding: 9px;mso-line-height-r= ule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" c= lass=3D"mcnImageBlockInner"> <table align=3D"left" width=3D"100%" border=3D"0" cell= padding=3D"0" cellspacing=3D"0" class=3D"mcnImageContentContainer" style= =3D"min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-ta= ble-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;= float: left;"> <tbody><tr> <td class=3D"mcnImageContent" valign=3D"top" s= tyle=3D"padding-right: 9px;padding-left: 9px;padding-top: 0;padding-bottom= : 0;text-align: center;mso-line-height-rule: exactly;-ms-text-size-adjust:= 100%;-webkit-text-size-adjust: 100%;"> <a href=3D"https://schoolcustomerservi= ce.us18.list-manage.com/track/click?u=3D0d641b95a2825083594414555&id=3De17= 5bc4bca&e=3D3a86b6e96d" title=3D"" class=3D"" target=3D"_blank" style=3D"= mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size= -adjust: 100%;"> <img align=3D"center" alt=3D"" src= =3D"https://mcusercontent.com/0d641b95a2825083594414555/images/716bb73b-1b= 2e-b011-bf7b-1cbe8371b517.png" width=3D"352" style=3D"max-width: 800px;pad= ding-bottom: 0px;vertical-align: bottom;display: inline !important;border:= 1px;height: auto;outline: none;text-decoration: none;-ms-interpolation-mo= de: bicubic;" class=3D"mcnRetinaImage"> </a> </td> </tr> </tbody></table> </td> </tr> </tbody> </table></td> </tr> </table> <!--[if (gte mso 9)|(IE)]> </td> </tr> </table> <![endif]--> </td> </tr> <tr> <td align=3D"center" valign=3D"top" id=3D"= templateBody" style=3D"background:#ffffff none no-repeat center/cover;mso-= line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adj= ust: 100%;background-color: #ffffff;background-image: none;background-repe= at: no-repeat;background-position: center;background-size: cover;border-to= p: 0;border-bottom: 0;padding-top: 9px;padding-bottom: 9px;"> <!--[if (gte mso 9)|(IE)]> <table align=3D"center" border=3D"0" c= ellspacing=3D"0" cellpadding=3D"0" width=3D"600" style=3D"width:600px;"> <tr> <td align=3D"center" valign=3D"top" wi= dth=3D"600" style=3D"width:600px;"> <![endif]--> <table align=3D"center" border=3D"0" c= ellpadding=3D"0" cellspacing=3D"0" width=3D"100%" class=3D"templateContain= er" style=3D"border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rsp= ace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;max-wid= th: 600px !important;"> <tr> <td valign=3D"top" class=3D"bo= dyContainer" style=3D"mso-line-height-rule: exactly;-ms-text-size-adjust:= 100%;-webkit-text-size-adjust: 100%;"><table border=3D"0" cellpadding=3D"= 0" cellspacing=3D"0" width=3D"100%" class=3D"mcnTextBlock" style=3D"min-wi= dth: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace= : 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"> <tbody class=3D"mcnTextBlockOuter"> <tr> <td valign=3D"top" class=3D"mcnTextBlockInner" style=3D"paddin= g-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webki= t-text-size-adjust: 100%;"> =09<!--[if mso]> =09=09=09=09<table align=3D"left" border=3D"0" cellspacing=3D"0" cellpaddi= ng=3D"0" width=3D"100%" style=3D"width:100%;"> =09=09=09=09<tr> =09=09=09=09<![endif]--> =09=09=09 =09=09=09=09<!--[if mso]> =09=09=09=09<td valign=3D"top" width=3D"600" style=3D"width:600px;"> =09=09=09=09<![endif]--> <table align=3D"left" border=3D"0" cellpadding=3D"0" cells= pacing=3D"0" style=3D"max-width: 100%;min-width: 100%;border-collapse: col= lapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 10= 0%;-webkit-text-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mc= nTextContentContainer"> <tbody><tr> <td valign=3D"top" class=3D"mcnTextContent" style= =3D"padding: 0px 18px 9px;font-family: "Helvetica Neue"=2C Helve= tica=2C Arial=2C Verdana=2C sans-serif;font-size: 12px;line-height: 125%;m= so-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-= adjust: 100%;word-break: break-word;color: #202020;text-align: left;"> <span style=3D"font-family:helvetica neue=2C h= elvetica=2C arial=2C verdana=2C sans-serif"><span style=3D"font-size:12px"= >Hello=2C</span></span> <p dir=3D"ltr" style=3D"font-family: "Helvetica Neue"=2C Helveti= ca=2C Arial=2C Verdana=2C sans-serif;font-size: 12px;line-height: 125%;mar= gin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust:= 100%;-webkit-text-size-adjust: 100%;color: #202020;text-align: left;"><sp= an style=3D"font-size:12px"><span style=3D"font-family:helvetica neue=2C h= elvetica=2C arial=2C verdana=2C sans-serif">Every day=2C families and staf= f form impressions of your district=E2=80=94 sometimes from just one phone= call=2C email=2C or hallway interaction. Small missteps can ripple throug= h your schools=2C affecting trust=2C engagement=2C and overall culture. At= AASCS=2C we=E2=80=99ve designed Customer Service Training programs to equ= ip your team to turn these everyday interactions into trust-building momen= ts.</span></span></p> <p dir=3D"ltr" style=3D"font-family: "Helvetica Neue"=2C Helveti= ca=2C Arial=2C Verdana=2C sans-serif;font-size: 12px;line-height: 125%;mar= gin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust:= 100%;-webkit-text-size-adjust: 100%;color: #202020;text-align: left;"><st= rong><span style=3D"font-size:12px"><span style=3D"font-family:helvetica n= eue=2C helvetica=2C arial=2C verdana=2C sans-serif">Online Training &= Certification</span></span></strong><br> <br> <span style=3D"font-size:12px"><span style=3D"font-family:helvetica neue= =2C helvetica=2C arial=2C verdana=2C sans-serif">Practical=2C self-paced l= earning your staff can complete anytime:</span></span></p> <ul dir=3D"ltr"> =09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te= xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-= size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial= =2C verdana=2C sans-serif">Build confidence handling real school interacti= ons</span></span></li> =09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te= xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-= size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial= =2C verdana=2C sans-serif">Scenarios=2C exercises=2C and videos for hands-= on practice</span></span></li> =09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te= xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-= size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial= =2C verdana=2C sans-serif">Earn professional development credits</span></s= pan></li> =09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te= xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-= size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial= =2C verdana=2C sans-serif">Prepare for critical incidents</span></span></l= i> </ul> <p dir=3D"ltr" style=3D"font-family: "Helvetica Neue"=2C Helveti= ca=2C Arial=2C Verdana=2C sans-serif;font-size: 12px;line-height: 125%;mar= gin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust:= 100%;-webkit-text-size-adjust: 100%;color: #202020;text-align: left;"><st= rong><span style=3D"font-size:12px"><span style=3D"font-family:helvetica n= eue=2C helvetica=2C arial=2C verdana=2C sans-serif">Live Training</span></= span></strong><br> <br> <span style=3D"font-size:12px"><span style=3D"font-family:helvetica neue= =2C helvetica=2C arial=2C verdana=2C sans-serif">Three half-day courses th= at build skills step by step:</span></span></p> <ul dir=3D"ltr"> =09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te= xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-= size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial= =2C verdana=2C sans-serif"><strong>Customer Service 101:</strong> Fundamen= tals & practical exercises (face-to-face=2C phone=2C email)</span></sp= an></li> =09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te= xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-= size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial= =2C verdana=2C sans-serif"><strong>Customer Service 201:</strong> Hands-on= practice with real scenarios and challenging interactions</span></span></= li> =09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te= xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-= size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial= =2C verdana=2C sans-serif"><strong>Customer Service 301:</strong> First im= pressions=2C reputation management=2C crisis communications=2C multicultur= al service</span></span></li> </ul> <p dir=3D"ltr" style=3D"font-family: "Helvetica Neue"=2C Helveti= ca=2C Arial=2C Verdana=2C sans-serif;font-size: 12px;line-height: 125%;mar= gin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust:= 100%;-webkit-text-size-adjust: 100%;color: #202020;text-align: left;"><st= rong><span style=3D"font-size:12px"><span style=3D"font-family:helvetica n= eue=2C helvetica=2C arial=2C verdana=2C sans-serif">Districts that invest= in training often see:</span></span></strong></p> <ul dir=3D"ltr"> =09<li style=3D"mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-= webkit-text-size-adjust: 100%;"><span style=3D"font-family:helvetica neue= =2C helvetica=2C arial=2C verdana=2C sans-serif; font-size:12px">Increased= staff confidence and morale</span></li> =09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te= xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-= size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial= =2C verdana=2C sans-serif">More positive parent and student interactions</= span></span></li> =09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te= xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-= size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial= =2C verdana=2C sans-serif">Stronger adherence to service standards distric= t-wide</span></span></li> =09<li role=3D"presentation" style=3D"mso-line-height-rule: exactly;-ms-te= xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style=3D"font-= size:12px"><span style=3D"font-family:helvetica neue=2C helvetica=2C arial= =2C verdana=2C sans-serif">Enhanced trust and support from families and co= mmunity</span></span></li> </ul> <p dir=3D"ltr" style=3D"font-family: "Helvetica Neue"=2C Helveti= ca=2C Arial=2C Verdana=2C sans-serif;font-size: 12px;line-height: 125%;mar= gin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust:= 100%;-webkit-text-size-adjust: 100%;color: #202020;text-align: left;"><st= rong><span style=3D"font-size:12px"><span style=3D"font-family:helvetica n= eue=2C helvetica=2C arial=2C verdana=2C sans-serif">Quick Leadership Chall= enge This Week</span></span></strong></p> <p dir=3D"ltr" style=3D"font-family: "Helvetica Neue"=2C Helveti= ca=2C Arial=2C Verdana=2C sans-serif;font-size: 12px;line-height: 125%;mar= gin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust:= 100%;-webkit-text-size-adjust: 100%;color: #202020;text-align: left;"><sp= an style=3D"font-size:12px"><span style=3D"font-family:helvetica neue=2C h= elvetica=2C arial=2C verdana=2C sans-serif">Take 5 minutes to recognize ex= cellent service=E2=80=94 send a quick email=2C text=2C or in-person shout-= out to a staff member who delivered exceptional service to a family or stu= dent. Small acknowledgments reinforce positive behaviors=2C boost morale= =2C and support lasting cultural change.</span></span></p> <p dir=3D"ltr" style=3D"font-family: "Helvetica Neue"=2C Helveti= ca=2C Arial=2C Verdana=2C sans-serif;font-size: 12px;line-height: 125%;mar= gin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust:= 100%;-webkit-text-size-adjust: 100%;color: #202020;text-align: left;"><sp= an style=3D"font-size:12px"><span style=3D"font-family:helvetica neue=2C h= elvetica=2C arial=2C verdana=2C sans-serif">=F0=9F=91=89 Ready to see what= training could do for your team?</span></span></p> </td> </tr> </tbody></table> =09=09=09=09<!--[if mso]> =09=09=09=09</td> =09=09=09=09<![endif]--> =09=09=09=09<!--[if mso]> =09=09=09=09</tr> =09=09=09=09</table> =09=09=09=09<![endif]--> </td> </tr> </tbody> </table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1= 00%" class=3D"mcnButtonBlock" style=3D"min-width: 100%;border-collapse: co= llapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 1= 00%;-webkit-text-size-adjust: 100%;"> <tbody class=3D"mcnButtonBlockOuter"> <tr> <td style=3D"padding-top: 0;padding-right: 18px;padding-bottom= : 18px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adju= st: 100%;-webkit-text-size-adjust: 100%;" valign=3D"top" align=3D"left" cl= ass=3D"mcnButtonBlockInner"> <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" cl= ass=3D"mcnButtonContentContainer" style=3D"border-collapse: separate !impo= rtant;border-radius: 6px;background-color: #014F7F;mso-table-lspace: 0pt;m= so-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust:= 100%;"> <tbody> <tr> <td align=3D"center" valign=3D"middle" class= =3D"mcnButtonContent" style=3D"font-family: "Helvetica Neue"=2C= Helvetica=2C Arial=2C Verdana=2C sans-serif;font-size: 12px;padding: 8px;= mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size= -adjust: 100%;"> <a class=3D"mcnButton " title=3D"Explore T= raining Options" href=3D"https://schoolcustomerservice.us18.list-manage.co= m/track/click?u=3D0d641b95a2825083594414555&id=3D5a55860959&e=3D3a86b6e96d" target=3D"_blank" style=3D"font-weight: bold;letter-spacing: normal;lin= e-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso= -line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-ad= just: 100%;display: block;">Explore Training Options</a> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1= 00%" class=3D"mcnTextBlock" style=3D"min-width: 100%;border-collapse: coll= apse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100= %;-webkit-text-size-adjust: 100%;"> <tbody class=3D"mcnTextBlockOuter"> <tr> <td valign=3D"top" class=3D"mcnTextBlockInner" style=3D"paddin= g-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webki= t-text-size-adjust: 100%;"> =09<!--[if mso]> =09=09=09=09<table align=3D"left" border=3D"0" cellspacing=3D"0" cellpaddi= ng=3D"0" width=3D"100%" style=3D"width:100%;"> =09=09=09=09<tr> =09=09=09=09<![endif]--> =09=09=09 =09=09=09=09<!--[if mso]> =09=09=09=09<td valign=3D"top" width=3D"600" style=3D"width:600px;"> =09=09=09=09<![endif]--> <table align=3D"left" border=3D"0" cellpadding=3D"0" cells= pacing=3D"0" style=3D"max-width: 100%;min-width: 100%;border-collapse: col= lapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 10= 0%;-webkit-text-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mc= nTextContentContainer"> <tbody><tr> <td valign=3D"top" class=3D"mcnTextContent" style= =3D"padding: 0px 18px 9px;font-family: "Helvetica Neue"=2C Helve= tica=2C Arial=2C Verdana=2C sans-serif;font-size: 12px;line-height: 125%;m= so-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-= adjust: 100%;word-break: break-word;color: #202020;text-align: left;"> <span style=3D"font-size:12px"><span style=3D"= font-family:helvetica neue=2C helvetica=2C arial=2C verdana=2C sans-serif"= >Not sure where to begin? We get it. Every district is different=2C and we= =E2=80=99re here to help you take the first step toward better service cul= ture. Let=E2=80=99s schedule a short call to review your current practices= =2C identify opportunities=2C and map out a plan for stronger service cult= ure.</span></span> </td> </tr> </tbody></table> =09=09=09=09<!--[if mso]> =09=09=09=09</td> =09=09=09=09<![endif]--> =09=09=09=09<!--[if mso]> =09=09=09=09</tr> =09=09=09=09</table> =09=09=09=09<![endif]--> </td> </tr> </tbody> </table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1= 00%" class=3D"mcnButtonBlock" style=3D"min-width: 100%;border-collapse: co= llapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 1= 00%;-webkit-text-size-adjust: 100%;"> <tbody class=3D"mcnButtonBlockOuter"> <tr> <td style=3D"padding-top: 0;padding-right: 18px;padding-bottom= : 18px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adju= st: 100%;-webkit-text-size-adjust: 100%;" valign=3D"top" align=3D"center"= class=3D"mcnButtonBlockInner"> <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" cl= ass=3D"mcnButtonContentContainer" style=3D"border-collapse: separate !impo= rtant;border-radius: 6px;background-color: #7A9FAF;mso-table-lspace: 0pt;m= so-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust:= 100%;"> <tbody> <tr> <td align=3D"center" valign=3D"middle" class= =3D"mcnButtonContent" style=3D"font-family: "Helvetica Neue"=2C= Helvetica=2C Arial=2C Verdana=2C sans-serif;font-size: 14px;padding: 13px= ;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-siz= e-adjust: 100%;"> <a class=3D"mcnButton " title=3D"Schedule= Your Complimentary Call" href=3D"https://schoolcustomerservice.us18.list-= manage.com/track/click?u=3D0d641b95a2825083594414555&id=3D0697ce397b&e=3D3a86b6e96d" target=3D"_blank" style=3D"font-weight: bold;letter-spacing: n= ormal;line-height: 100%;text-align: center;text-decoration: none;color: #F= FFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-tex= t-size-adjust: 100%;display: block;">Schedule Your Complimentary Call</a> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1= 00%" class=3D"mcnTextBlock" style=3D"min-width: 100%;border-collapse: coll= apse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100= %;-webkit-text-size-adjust: 100%;"> <tbody class=3D"mcnTextBlockOuter"> <tr> <td valign=3D"top" class=3D"mcnTextBlockInner" style=3D"paddin= g-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webki= t-text-size-adjust: 100%;"> =09<!--[if mso]> =09=09=09=09<table align=3D"left" border=3D"0" cellspacing=3D"0" cellpaddi= ng=3D"0" width=3D"100%" style=3D"width:100%;"> =09=09=09=09<tr> =09=09=09=09<![endif]--> =09=09=09 =09=09=09=09<!--[if mso]> =09=09=09=09<td valign=3D"top" width=3D"600" style=3D"width:600px;"> =09=09=09=09<![endif]--> <table align=3D"left" border=3D"0" cellpadding=3D"0" cells= pacing=3D"0" style=3D"max-width: 100%;min-width: 100%;border-collapse: col= lapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 10= 0%;-webkit-text-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mc= nTextContentContainer"> <tbody><tr> <td valign=3D"top" class=3D"mcnTextContent" style= =3D"padding: 0px 18px 9px;font-family: "Helvetica Neue"=2C Helve= tica=2C Arial=2C Verdana=2C sans-serif;font-size: 12px;line-height: 125%;m= so-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-= adjust: 100%;word-break: break-word;color: #202020;text-align: left;"> <p dir=3D"ltr" style=3D"font-family: "Hel= vetica Neue"=2C Helvetica=2C Arial=2C Verdana=2C sans-serif;font-size= : 12px;line-height: 125%;margin: 10px 0;padding: 0;mso-line-height-rule: e= xactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #2= 02020;text-align: left;"><span style=3D"font-size:12px"><span style=3D"fon= t-family:helvetica neue=2C helvetica=2C arial=2C verdana=2C sans-serif">Be= st=2C</span></span></p> <p dir=3D"ltr" style=3D"font-family: "Helvetica Neue"=2C Helveti= ca=2C Arial=2C Verdana=2C sans-serif;font-size: 12px;line-height: 125%;mar= gin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust:= 100%;-webkit-text-size-adjust: 100%;color: #202020;text-align: left;"><st= rong><span style=3D"font-size:12px"><span style=3D"font-family:helvetica n= eue=2C helvetica=2C arial=2C verdana=2C sans-serif">Casey Nash</span></spa= n></strong><br> <span style=3D"font-size:12px"><span style=3D"font-family:helvetica neue= =2C helvetica=2C arial=2C verdana=2C sans-serif">President</span></span><b= r> <span style=3D"font-size:12px"><span style=3D"font-family:helvetica neue= =2C helvetica=2C arial=2C verdana=2C sans-serif"><span style=3D"color:#801= 618"><strong>American Association of School Customer Service</strong></spa= n></span></span></p> </td> </tr> </tbody></table> =09=09=09=09<!--[if mso]> =09=09=09=09</td> =09=09=09=09<![endif]--> =09=09=09=09<!--[if mso]> =09=09=09=09</tr> =09=09=09=09</table> =09=09=09=09<![endif]--> </td> </tr> </tbody> </table></td> </tr> </table> <!--[if (gte mso 9)|(IE)]> </td> </tr> </table> <![endif]--> </td> </tr> <tr> <td align=3D"center" valign=3D"top" id=3D"= templateFooter" style=3D"background:#FAFAFA none no-repeat center/cover;ms= o-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-a= djust: 100%;background-color: #FAFAFA;background-image: none;background-re= peat: no-repeat;background-position: center;background-size: cover;border-= top: 0;border-bottom: 0;padding-top: 9px;padding-bottom: 9px;"> <!--[if (gte mso 9)|(IE)]> <table align=3D"center" border=3D"0" c= ellspacing=3D"0" cellpadding=3D"0" width=3D"600" style=3D"width:600px;"> <tr> <td align=3D"center" valign=3D"top" wi= dth=3D"600" style=3D"width:600px;"> <![endif]--> <table align=3D"center" border=3D"0" c= ellpadding=3D"0" cellspacing=3D"0" width=3D"100%" class=3D"templateContain= er" style=3D"border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rsp= ace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;max-wid= th: 600px !important;"> <tr> <td valign=3D"top" class=3D"fo= oterContainer" style=3D"mso-line-height-rule: exactly;-ms-text-size-adjust= : 100%;-webkit-text-size-adjust: 100%;"><table border=3D"0" cellpadding=3D= "0" cellspacing=3D"0" width=3D"100%" class=3D"mcnFollowBlock" style=3D"min= -width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rsp= ace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"> <tbody class=3D"mcnFollowBlockOuter"> <tr> <td align=3D"center" valign=3D"top" style=3D"padding: 9px;mso-= line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adj= ust: 100%;" class=3D"mcnFollowBlockInner"> <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" wi= dth=3D"100%" class=3D"mcnFollowContentContainer" style=3D"min-width: 100%;= border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-= text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"> <tbody><tr> <td align=3D"center" style=3D"padding-left: 9px;padding-right: 9px= ;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-siz= e-adjust: 100%;"> <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width= =3D"100%" style=3D"min-width: 100%;border-collapse: collapse;mso-table-lsp= ace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-siz= e-adjust: 100%;" class=3D"mcnFollowContent"> <tbody><tr> <td align=3D"center" valign=3D"top" style=3D"padding-t= op: 9px;padding-right: 9px;padding-left: 9px;mso-line-height-rule: exactly= ;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"> <table align=3D"center" border=3D"0" cellpadding= =3D"0" cellspacing=3D"0" style=3D"border-collapse: collapse;mso-table-lspa= ce: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size= -adjust: 100%;"> <tbody><tr> <td align=3D"center" valign=3D"top" style= =3D"mso-line-height-rule: 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